PRODUCT · AI AGENTS
Sapere.
Your shop's voice on WhatsApp, powered by AI. A WhatsApp-first CRM that handles customer conversations — answering FAQs, taking orders, and routing to a human when it matters.
OVERVIEW
Where Southeast Asian business actually happens.
For most SMEs across Southeast Asia, WhatsApp isn't a support channel — it's the business. Orders, enquiries, follow-ups, complaints. It all comes in through one chat window.
Keeping up is exhausting. Missing a message means a missed order. Responding manually at scale is a full-time job you didn't plan to hire for.
Sapere gives you an AI agent that handles the conversation in your voice — answering the questions it knows, taking orders, and routing anything complex to a human. Conversations stay on your own infrastructure. You stay in control.
WHAT SAPERE HANDLES
INDUSTRY PACKS
Built for how your sector actually works.
Each pack ships pre-loaded with the tools, entities, templates, and persona for a specific industry. You onboard in hours, not weeks.
Bakeries & Pastry
Order taking, custom cake enquiries, pickup scheduling, and product FAQs. Built for the high-volume, high-touch conversations home bakeries run every day.
Last-Mile Logistics
Delivery status, consignment tracking, customer notifications, and driver coordination. Handles the routine so your ops team focuses on exceptions.
E-Commerce & Dropship
Product availability, order status, returns, and payment follow-ups. Everything your WhatsApp-first store needs to convert enquiries into sales.
More packs in development. If you don't see your sector, tell us what you need →
FEATURES
What's under the hood.
WhatsApp Inbox, Self-Hosted
Your customer conversations stay on infrastructure you control. Sapere pairs the WhatsApp Cloud API with a self-hosted Chatwoot inbox — no third-party platform holds your data.
AI That Speaks in Your Voice
Sapere uses Claude to draft replies — Haiku triages intent, Sonnet writes the response. The result sounds like you, not a generic chatbot. Every reply can be reviewed before it sends.
Industry Packs
Each pack ships with sector-specific entities, tools, reply templates, and a pre-tuned persona. You get a setup built for how your industry actually operates — not a blank chatbot to configure from scratch.
Three-Layer Guardrails
Pack defaults set the baseline. Per-tenant overrides let each merchant adjust within bounds. Runtime safety checks catch anything else. The agent stays on-brand and on-policy, automatically.
Answers from Your Own Content
Sapere uses pgvector RAG over your menu, FAQ, and SOPs. Replies come from your actual knowledge — not the model's training data — so customers get accurate answers every time.
Human-in-the-Loop by Default
Every AI-drafted reply can be reviewed and edited before it's sent. You stay in control — the agent handles volume, you handle exceptions.
HOW IT WORKS
Live in a day. Running forever.
Sapere is configured by our team in one onboarding session. After that, your AI agent handles conversations around the clock.
Connect your WhatsApp number
We link your business number to the WhatsApp Cloud API and bring your conversations into a self-hosted Chatwoot inbox.
Pick your industry pack
Choose the pack closest to how your business operates. It pre-loads your persona, tools, entities, and reply templates.
Feed it your content
Upload your menu, FAQ, SOPs, or price list. Sapere indexes it with pgvector so every AI reply is grounded in what's actually true for your business.
Review, approve, send
Sapere drafts every reply. You review it in the dashboard. Approve or edit — then it goes. No surprises.
SCREENSHOTS